When you’re renovating your kitchen, bathroom, or doing a full home upgrade, finding a retailer that offers quality fixtures, appliances, lighting and hardware—and delivers service you can rely on—is essential. Ferguson Home (formerly Build.com + Ferguson Bath, Kitchen & Lighting Gallery) aims to be that retailer. In this review, we’ll explore whether Ferguson Home is trustworthy, how it measures up against competitors, its strengths and weaknesses, plus reasons why it could be a great choice for your next project.
Is Ferguson Home Trustworthy?
Yes. Ferguson Home is part of Ferguson Enterprises, a large and established company in the home-improvement supply business in the U.S. It has been operating for many years and recently merged the Build.com and Ferguson Bath, Kitchen & Lighting Gallery brands under the single name “Ferguson Home.” It’s accredited in various ways, uses secure payment systems, and gets generally positive feedback from customers. Some complaints exist (as is usual in this category) but nothing that suggests the business is fraudulent or fundamentally unreliable.
How does Ferguson Home compare to competitors?
Ferguson Home competes with other large home improvement retailers like Home Depot, Lowe’s, Amazon, and specialty lighting/plumbing stores. What it tends to do better is offering a very wide product selection from multiple high-end brands, and a showroom experience (for those near physical stores) that allows you to see products in person. Prices may not always beat discount retailers, but the value comes from product quality, brand reputation, and customer support.
Pros and Cons of Ferguson Home
Here are its major strengths and what to watch out for.
Pros
- Extensive product range and top brands — Whether you need faucets, vanities, lighting, appliances or hardware, they offer many choices from trusted manufacturers.
- Showroom + online options — If you prefer to see and touch fixtures before buying, some physical showrooms allow that; if not, the online store is polished and well organized.
- Strong reputation and expertise — Backed by Ferguson Enterprises, plus decades of experience in plumbing, lighting, HVAC and home fixtures.
- Good customer service generally — Many customers report that issues are resolved, staff is knowledgeable, and returns are manageable.
Cons
- Price premium — Because many of the products are from high-end or well-known brands, you may pay more than bargain/discount retailers for similar items.
- Freight / large item delivery can be slow or costly — Big fixtures or heavy shipments may involve freight, which sometimes leads to delays, higher shipping fees, or more complicated logistics.
- Some inconsistencies — A few customers report receiving wrong items or encountering delays in customer support, though these do not seem to be major or pervasive.
Three reasons to choose Ferguson Home
- Quality you can trust — When you invest in fixtures, lighting, or kitchen appliances, quality matters. Ferguson Home’s selection of premium brands and commitment to materials and design help ensure what you buy lasts longer and performs well.
- Expert help and choice — If you need guidance (for lighting, fixture compatibility, plumbing specs), the combination of product information, showrooms, and customer support gives you a chance to make informed decisions rather than just picking the lowest price.
- Comprehensive one-stop shopping — Instead of purchasing plumbing from one store, lighting from another, hardware from yet another, Ferguson Home lets you cover multiple categories under one roof. That saves time, simplifies shipping logistics, and may help with coordination of styles/finish matching.
Conclusion
Overall, Ferguson Home stands out as a reliable, high-quality option for home improvement projects. If you value long-term durability, high brand standards, and the peace of mind that comes with strong customer support, Ferguson Home is an excellent choice. The trade‐offs—higher prices for some items and occasional freight-delivery issues—are worth considering, but they don’t outweigh the many positives for serious buyers.
If you’re ready to upgrade your space, visit Ferguson Home today. Take a look through their showroom of fixtures, compare brands, check sizing and specs, place your order, and start transformative improvements in your home with the confidence that you’re choosing quality.
